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Internet Access Issues Limit Computer Appointments September 24-26

A masked patron uses a public computer at a Madison Public Library location

Please note: We are currently experiencing internet accessibility issues at our libraries.  Due to limited vendor support over the weekend, we are unable to make computer reservations at this time or offer walk up access.  We are not making Monday (Sept. 28) appointments at this time; please call back on Monday about the possibility of making a Monday appointment when we have a better sense of when the issue will be fixed.  We apologize for the inconvenience.

Public computing is available by appointment or limited, first come first served walk-up access at all library locations except Monroe Street Library. To reserve a computer, call 608-315-5151 (toll free 888-266-7805).  

Appointments are available:

  • Monday through Friday from 11am - 5:30pm (the last appointment available is 5:30-6:30)
  • Saturday (at the Central Library only) from 12-4:30pm.

Patrons can make a maximum of one (1 hour) appointment per person per day, and up to two appointments per week. Go to our Internet and Computer Access page to find out more about guidelines for safe computer use at your nearest library.

All participating libraries offer one computer workstation - with a sit down time limit of 1 hour - that cannot be reserved in advance, and is available for walk-up access only - no appointment necessary; first come, first served. Patrons may alert staff at the front entrance to inquire about availability.

Participating library locations have a room or area that is equipped with a computer that can only be reserved for patrons with young children. Please call our Library Telephone Service, 608-315-5151 (toll free 888-266-7805) for availability.

We are dedicated to providing a safe and healthy environment for both patrons and staff. By limiting the number of computers available, requiring 30 minutes between each appointment for cleaning, and offering limited assistance from six feet away, staff and patrons can comply with social distancing recommendations and health and safety best practices. Due to limited building capacities, only restrooms and computer areas will be open to the public, and food and drink will not be allowed.  Other areas of the library will remain closed and access to materials checkout is only available via curbside service.

Approximately 12% of Madison households do not have access to internet at home, and those households contain a higher percentage of people of color.  “We have prioritized the restoration of public computing access in our reopening planning because we know internet access is an equity issue,” said Library Director Greg Mickells. “We were planning and testing public internet access during Phase One of Forward Dane at two libraries, and now that we have entered Phase Two, the library can slowly and safely reintroduce public computing and continue planning for a phased reopening of library buildings.”

See the full list of available services and service details at madisonpubliclibrary.org/coronavirus.

Aug 28, 2020