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Get Free Financial Help by Calling the Financial Navigators Hotline

Feb 17, 2021
Financial Resources Hotline
Madison residents seeking help with financial concerns due to the COVID-19 pandemic can contact a new, free hotline to be connected with a “Financial Navigator” – a person they can talk to about their financial concerns.

Financial Navigators are available at no cost to provide guidance, over the phone, to help residents access available programs and services to manage income loss and other financial concerns they may be experiencing. With one-on-one discussions, Navigators will work with residents to address personal financial issues, identify immediate steps to manage expenses and maximize income, and make referrals to other services such as bill paying assistance, government benefits and other programs that may come from future stimulus packages.

To access the hotline:

You will be contacted within two business days by a Financial Navigator to begin your personal session.
Call back hours are Mondays through Fridays 9am – 6pm.  

Hotline sessions will last about 30 minutes and address residents’ most pressing needs.  Residents are invited to sign up for as many sessions as they like, but there is no guarantee they will be matched with the same Financial Navigator. The hotline is staffed by librarians from Madison Public Library and staff from the Community Development Division of City of Madison Planning and Economic Development.

“The COVID-19 pandemic has greatly increased the financial strain on many Madison households. I’m grateful that the City of Madison can provide this service to our residents,” said Mayor Satya Rhodes-Conway. “I hope it will help connect people get connected to the resources they need. I want to thank our partners and the City staff that are making this possible.”

The City of Madison was among the first cohort of municipalities awarded a grant from Cities for Financial Empowerment (CFE) Fund’s Financial Navigators program in May of 2020. To-date, 31 municipalities across the country are participating in the program. 

For more information about this program, visit the Financial Navigators page on the City of Madison web site.